crm

Quoted: CiviCRM is web-based, open source, internationalized, and designed specifically to meet the needs of advocacy, non-profit and non-governmental groups. Integration with both Drupal and Joomla! content management systems gives you the tools to connect, communicate and activate your supporters and constituents.

Drupal CRM (open source).

The Salesforce CEO doesn't hold back in calling Microsoft "the enemy".

Quoted: You’ve seen what we have been doing is slowly integrating all of our services with theirs. Certainly the enemy of my enemy is my friend, which makes Google my best friend. I have spoken with a lot of customers who want to get off of Microsoft Word.

Makes sense for both parties.

Quoted: Such a deal makes a lot of sense. Salesforce customers can already manage their AdWords campaigns from within Salesforce.com, a deal that was announced last summer. Salesforce wants to get as close to Google as it can. And Google wants to sell its apps to enterprise customers (Salesforce has 41,000 of them).

CRM by 37signals.

Quoted: Highrise is a shared contact manager that helps you keep track of who you talked to, what was said, and what to do next.

Quoted: With Faceforce Connector for the AppExchange, you can for the first time unleash the power of your personal network on Facebook to build better relationships with customers, colleagues, and business partners… The seamless integration pulls critical Facebook profile information into your Salesforce Account, Lead, and Contact records in real time, providing you with an instant 360º view of customers, prospects, and business associates.

Quoted: Relenta CRM is a customer relationship management software ideal for small business. Designed to facilitate work of sales, marketing and customer services teams Relenta offers a great contact manager and tools for email management, documents and activities management, newsletter marketing.