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Quoted: Summary:Users now do basic operations with confidence and perform with skill on sites they use often. But when users try new sites, well-known usability problems still cause failures.
Jakob Nielsen’s recently published web usage findings on browsing and search behaviors. The findings also reconfirm some of the existing usability guidelines (i.e. E-mail newsletters DO drive users back to the site, open new browser windows is confusing to users, non-standard ui elements are bad idea, ...etc.)
The test subjects to these findings were biased to “richer, intelligent” professionals. If these people are having trouble with understanding website ui, the rest of online users are likely to experience similar pain.
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