Faves for this Web page
- samuel337 - Jan 29 2009 | windows, microsoft, support, user experience
"If you’ve ever offered technical support to other computer users, you might find yourself losing a slice of your sanity over their inability to describe the problem clearly. And most times it’s not the fault of the user, it’s just difficult to describe what you see with words. A feature new to Windows 7, called “Problem Steps Recorder” looks to be the missing tool for documenting where it all goes wrong."
This is pretty useful - and even machine-parseable. Could make for some much-improved support experiences.
Add a Fave for this Web page
- What happens when I press Publish?
- Your Fave for this Web page gets shared with the Faves community. You can access it at any time by selecting "My Faves" from the menu above.
- Why do you ask for my email address?
- We use your email address to create an account, so you can easily find your Fave again at a later time.
Related Content from Around Faves
support
-
3 FaversViewed: 6 TimesQuoted: Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries.
- mike - Aug 13 20082 FaversViewed: 10 Times
- outlawbybirth - Feb 10 20090 FaversViewed: 8 Times
internet
-
1 FaverViewed: 4 TimesQuoted: A 29-year-old Canadian woman who says she's too depressed to do her job claims that her employer's insurance company stopped paying her disability benefits because she posted some photographs of herself on Facebook in which she appeared to be happy.
- mohit - Oct 25 20093 FaversViewed: 13 Times
- kristen - Aug 26 20092 FaversViewed: 10 Times