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Zappos Live ChatFirst Faved : Jun 11 2009 by samuel337Faved : 1 time with noteViewed : 3 timesFave It!

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  • samuel337 - Jun 11 2009 | user experience, customer service

    "Zappos is known for service…and for letting their service agents “be themselves”. I put this to the test tonight and threw a curveball or two at the guy helping me in a Live Chat. I used the name “Timmy” as my alias and asked a totally random question about a random product. See actual chat log below. Zappos rocks! I could not even make this stuff up, I swear."

    Found this hilarious - if only customer service was like this all the time. Sucks that shipping + exchange rate makes it unviable here.

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