effects

• Putfile - Verizon Bad Math
  eric
  Mar 22 2007
  

  This call with Verizon is painful and yet hard to turn away from. A user is repeatedly quoted .002 cents per kilobyte as the cost of his data usage in Canada and yet his bill clearly reflects that they charged .002 DOLLARS per kilobyte. Trying to convince the rep, supervisor, and the floor manager that these numbers are different turns out to be quite a hassle.

  I've now listened to the whole call (all glorious 27 and half minutes) and cannot believe the control exhibited by the user in trying to explain these basic concepts to the folks at Verizon. When the manager states that she is 100% he was charged correctly, the caller tells her that he is going to post the recording on his blog and call corporate. It is amazing how blinded the folks in this call center are to their non-knowledge of math, to the point where their hubris and inability to try and understand keeps them from figuring out:

  a) they were wrong
  b) this user was charged 100X the repeatedly quoted price
  c) many more users downstream are going to have this problem as well and they need to fix their quoted pricing.

  5 FaversViewed: 34 Times
• What is hoverIntent?
  garraxxi - Nov 08 2007
  
  2 FaversViewed: 7 Times
• Consumer Credit Debt Counciling Of Missouri
  scottt - 17 days ago
  
  2 Favers