mike | Shared With: Everyone - Dec 19 2008 | customer service, forumsWhite labeled. Like Get Satisfaction.
- mike | Shared With: Everyone - Aug 13 2008 | twitter, getsatisfaction, customer service, support
Great idea by GetSatisfaction. They do searches across twitter, looking for mentions of a company. They then offer to "convert" those to GetSatisfaction conversations.
Unfortunately, "Faves" is commonly used word that doesn't usually refer to Faves.com - so there is a lot of noise in this Twitter stream.
ShareViewed: 10 Times - mike | Shared With: Everyone - Apr 08 2008 | faves, support, customer service
Just created this page on GetSatisfaction for Faves.com. This could be a better way to get feedback than merely having the feedback request form on faves.com.
- Enable peer-support
- Determine consensus among faves users
- Provide a transparent venue for customer feedback and problems.Quoted: View topics about products and services from Faves.com
ShareViewed: 4 Times - mike | Shared With: Everyone - Apr 08 2008 | rescuetime, startups, support, customer service
RescueTime is one of the featured companies using GetSatisfaction for customer support. Over 412 topics have been posted so far!
Quoted: View topics about products and services from RescueTime
ShareViewed: 2 Times - mike | Shared With: Everyone - Dec 22 2007 | kiosk, pos, retail, customer service
AoA presenting company - Experticity has developed a system for enabling video conferencing between an off-site customer service agent, and an in-store support kiosk.
Think Staples or Home Depot.
Quoted: Experticity: Face-to-face service @ the point of decision - Customer Service Distribution Software
- mike | Shared With: Everyone - Dec 05 2007 | tv, reality, airlines, southwest, customer service
Watch as Southwest airlines employees deal with every situation you can image that 16 million passengers per year can serve up (great lessons in customer service!)
Available as streaming video to watch online.
Quoted: Netflix: Airline: Season 1 - Starting at only $4.99/month. Free Trial. Over 90,000 titles on DVD. Free, fast shipping both ways. Free Trial.
ShareViewed: 2 Times - mike | Shared With: Everyone - Jun 20 2006 | customer service, telemarketing
The AOL rep got fired for this call - it's infuriating!!! (but funny!)
ShareViewed: 25 Times
Send Mike a friend request or a personal message instead.