Faves: mike

Google Product Ideas

mike — Fri, 25 Sep 2009 05:40:49 GMT

Google is using Moderator to get customer suggestions on their products.

App Engine Chat Time! - Google App Engine | Google Groups

mike — Thu, 02 Jul 2009 17:29:22 GMT

Twice monthly real-time chat session support for AppEngine.

- Every FIRST Wednesday of the month from 7:00 to 8:00 p.m. PDT
- Every THIRD Wednesday of the month from 9:00 to 10:00 a.m. PDT

#appengine channel on irc.freenode.net

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You are 2 minutes away from your new Zendesk help desk

mike — Tue, 21 Apr 2009 21:15:03 GMT

Quoted: Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries.

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On-demand Help desk, Customer Support & Service SaaS from Zendesk

mike — Fri, 16 Jan 2009 01:31:44 GMT

Quoted: Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries.

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Twitter Blog: The Zen of Twitter Support

mike — Fri, 16 Jan 2009 01:30:02 GMT

Twitter starts using Zendesk for customer support.

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Faves.com Overheard

mike — Wed, 13 Aug 2008 16:01:41 GMT

Great idea by GetSatisfaction. They do searches across twitter, looking for mentions of a company. They then offer to "convert" those to GetSatisfaction conversations.

Unfortunately, "Faves" is commonly used word that doesn't usually refer to Faves.com - so there is a lot of noise in this Twitter stream.

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SourceLabs | Technology for Better Open Source Support

mike — Sat, 31 May 2008 00:34:44 GMT

Quoted: SourceLabs Self-Support Suite for Linux & Open Source Java helps you Discover, Identify and Solve faults, crashes, defects and other key system issues

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People-powered customer service & support for Faves.com

mike — Tue, 08 Apr 2008 08:24:43 GMT

Just created this page on GetSatisfaction for Faves.com. This could be a better way to get feedback than merely having the feedback request form on faves.com.

- Enable peer-support
- Determine consensus among faves users
- Provide a transparent venue for customer feedback and problems.

Quoted: View topics about products and services from Faves.com

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People-powered customer service & support for RescueTime

mike — Tue, 08 Apr 2008 07:55:45 GMT

RescueTime is one of the featured companies using GetSatisfaction for customer support. Over 412 topics have been posted so far!

Quoted: View topics about products and services from RescueTime

NYT Article: http://www.nytimes.com/2008/02/25/technology/25satisfaction.html?_r=1&ex=1204606800&en=224260911ede7e4b&ei=5070&emc=eta1&oref=slogin

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People-powered customer service & support for Twitter

mike — Tue, 08 Apr 2008 07:53:08 GMT

Peer-support and feedback about company services (in this case, twitter).

Quoted: View topics about products and services from Twitter

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