mike | Shared With: Everyone - Sep 25 2009 | google, feedback, support, moderatorGoogle is using Moderator to get customer suggestions on their products.
- mike | Shared With: Everyone - Jul 02 2009 | chat, appengine, support, irc
Twice monthly real-time chat session support for AppEngine.
- Every FIRST Wednesday of the month from 7:00 to 8:00 p.m. PDT
- Every THIRD Wednesday of the month from 9:00 to 10:00 a.m. PDT#appengine channel on irc.freenode.net
- mike | Shared With: Everyone - Apr 21 2009 | service, support, help desk
Quoted: Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries.
- mike | Shared With: Everyone - Jan 16 2009 | zendesk, support, web
Quoted: Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries.
- mike | Shared With: Everyone - Jan 16 2009 | support, zendesk, twitter
Twitter starts using Zendesk for customer support.
- mike | Shared With: Everyone - Aug 13 2008 | twitter, getsatisfaction, customer service, support
Great idea by GetSatisfaction. They do searches across twitter, looking for mentions of a company. They then offer to "convert" those to GetSatisfaction conversations.
Unfortunately, "Faves" is commonly used word that doesn't usually refer to Faves.com - so there is a lot of noise in this Twitter stream.
- mike | Shared With: Everyone - May 31 2008 | linux, java, support, open source
Quoted: SourceLabs Self-Support Suite for Linux & Open Source Java helps you Discover, Identify and Solve faults, crashes, defects and other key system issues
- mike | Shared With: Everyone - Apr 08 2008 | faves, support, customer service
Just created this page on GetSatisfaction for Faves.com. This could be a better way to get feedback than merely having the feedback request form on faves.com.
- Enable peer-support
- Determine consensus among faves users
- Provide a transparent venue for customer feedback and problems.Quoted: View topics about products and services from Faves.com
- mike | Shared With: Everyone - Apr 08 2008 | rescuetime, startups, support, customer service
RescueTime is one of the featured companies using GetSatisfaction for customer support. Over 412 topics have been posted so far!
Quoted: View topics about products and services from RescueTime
- mike | Shared With: Everyone - Apr 08 2008 | support, feedback, twitter, web services
Peer-support and feedback about company services (in this case, twitter).
Quoted: View topics about products and services from Twitter
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3 FaversViewed: 6 TimesQuoted: Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries.
- mike - Aug 13 20082 FaversViewed: 10 Times
- outlawbybirth - Feb 10 20090 FaversViewed: 8 Times
