Just created this page on GetSatisfaction for Faves.com. This could be a better way to get feedback than merely having the feedback request form on faves.com.

- Enable peer-support
- Determine consensus among faves users
- Provide a transparent venue for customer feedback and problems.

Quoted: View topics about products and services from Faves.com

RescueTime is one of the featured companies using GetSatisfaction for customer support. Over 412 topics have been posted so far!

Quoted: View topics about products and services from RescueTime

NYT Article: http://www.nytimes.com/2008/02/25/technology/25satisfaction.html?_r=1&ex=1204606800&en=224260911ede7e4b&ei=5070&emc=eta1&oref=slogin

Peer-support and feedback about company services (in this case, twitter).

Quoted: View topics about products and services from Twitter

I love by Blackberry Pearl (8100) but a few things drive me NUTs and make the phone unusable.

Somehow, I keep putting the keyboard in a different mode and I can't figure out how to get it out (buttons are probably getting pressed in my pocket).

- When dialing a number in the phone application, the keypad will only dial letters - you CAN'T DIAL A NUMBER! There is no menu for setting the keyboard mode, so you have to know to hit SHIFT-ALT to turn on Num lock. Type ALT to turn off num lock.
- The phone will get out of multi-tap mode making me type two keys for every letter. To get it back, you have to press and hold the SYM button.

Isn't it ridiculous to not be able to dial NUMBERS on a Phone!??? SO FRUSTRATING!

To make matters worse, the documentation refers to the ALT key, BUT DOESN'T show what key that is! I didn't think my phone HAD an ALT key until I found this PDF with a keypad diagram (the ALT key is the lower-left button, with a arrow up/down on it; the SHIFT key is the 4th button on the bottom, with the ^aA on it).

Download page for VNC (Remote Desktop open source alternative).

Quoted: The only professionally supported versions of VNC. Latest and best free and commercial versions available, over 100 million downloads.

Dennis Andersen working here!

Quoted: Experticity LiveSupport: On-Screen, On-Demand, Experticity, enables companies to load-balance staff worldwide thus reducing costs, improving customer service and increasing sales.

I heard this guy talking about his database - I think on NPR.