Quoted: People often have to pay bribes in their daily interaction with Government Departments – be it getting a passport or a ration card or a ...

We all pay taxes. Even a beggar on the street pays sales tax when he buys anything from the market. This money belongs to us. But where does this money go? Why are there no medicines in the hospitals? Why are people dying of starvation? Why are the roads in such pathetic conditions? Why are the taps dry?

Now we have a right to question governments. The Parliament of India has passed Right to Information Laws, which empower citizens to question the government, inspect their files, take copies of government documents and also to inspect government works.

Government of India has an online Grievance forum at http://darpg-grievance.nic.in/

The government wants people to use this tool to highlight the problems they faced while dealing with Government officials or departments like Passport Office, Electricity board, BSNL/MTNL, Railways etc etc.

I know many people will say that these things don't work in India , but this actually works as one of the person in CSC ( Chennai Satyam Center ) found. The guy I'm talking about lives in Faridabad . Couple of months back, the Faridabad Municipal Corporation laid new roads in his area and the residents were very happy about it. But 2 weeks later, BSNL dugged up the newly laid roads to install new cables which annoyed all the residents including this guy. But it was only this guy who used the above listed grievance forum to highlight his concern. And to his surprise, BSNL and Municipal Corporation of faridabad was served a show cause notice and the guy received a copy of the notice in one week. Government has asked the MC and BSNL about the goof up as its clear that both the government departments were not in sync at all.
So use this grievance forum and educate others who don't know about this facility.

This way we can at least raise our concerns instead of just talking about the ' System' in India . Invite your friends to contribute for many such happenings.