"If you’ve ever offered technical support to other computer users, you might find yourself losing a slice of your sanity over their inability to describe the problem clearly. And most times it’s not the fault of the user, it’s just difficult to describe what you see with words. A feature new to Windows 7, called “Problem Steps Recorder” looks to be the missing tool for documenting where it all goes wrong."

This is pretty useful - and even machine-parseable. Could make for some much-improved support experiences.