One of the rare must-see presentations

User assistance occurs within an action context—the user doing something with an application—and should appear in close proximity to the focus of that action—that is, the application it supports. The optimal placement of user assistance, space permi

"I attempt to explain why they work (i.e. why they have become common), as well as how, when and where you might use each element in your designs."

How do you get a bunch of visual visionaries -- many of them isolated, introverted, self-employed people who tend to hunch all day behind their computers -- out into meatspace, communicating, drinking, networking?